1. Scope

This Privacy Notice (“Notice”) describes how Xiom Healthcare LLC Analytics (“Xiom Healthcare LLC”, “we”, “us” and “our”) collect, use, share, secure, and eventually dispose of (collectively “process”) your personal data. Personal data is any information that does, or could, identify you. Your rights over your personal data are set out in Section 10 – Your Rights and Choices.

This Notice applies to personal data collected by our websites, apps, and products (collectively “product”), and in the course of routine offline business contact with you.

This Notice is addressed primarily to our customers, service users (including visitors to our sites and trial users), sales prospects and individuals whose professional data is included in our product.

2. About Xiom Healthcare LLC

Xiom Healthcare LLC provides solution(s) for healthcare practitioners, hospitals and NGO’s

Our product/brand is “Health Imagined”

3. Changes to this notice

We will update this Notice from time to time and will communicate material changes to you through an appropriate channel (for example, by e-mail or via a notice on our website and in our product).

4. Personal data collected

Sources of personal data

We collect personal data directly from you:

  • When you use our product, e.g. when you purchase or have access to our product, we may collect your professional profile details. We may also collect and other information that you choose to enter into our product. We will also store your log-in credentials to our product.
  • When you interact with us, e.g. when you fill in a form online, we collect the information that you include in those forms or when you seek help with technical issues, you may share information about your devices with us, such as their operating system and installed programs.
  • Through cookies and similar technologies included in our product, e.g. when you access our product, we collect device and information relating to your usage of our product.
  • We might collect personal data about you from third parties:
  • The organization(s) to which you belong or person(s) who have arranged your access to our product, e.g. your employer or the institution you are affiliated with may provide us with contact information so that we can set up your login
  • Our partners and service providers, e.g. technology providers in connection with your use of our product.
  • Publicly available sources like academic publications, patent offices, and regulatory agencies, e.g. if you are an academic author or researcher, a patent holder, clinical trials investigator or are otherwise an author of, or contributor to, reports, analysis, articles or other materials available in the public domain, your professional data such as your name, work contact details, and specialization may be included as content in our product. If you have questions about this use of your data, contact us at connect@xiomhealth.com
  • Other public or paid-for sources, e.g. we may acquire marketing lists from third parties to identify prospects for our product (see Section 10 – Your Rights and Choices for information on managing your marketing preferences).

Types of personal data we collect

How you interact with us and the different product that we offer determine what personal data we collect about you.

The personal data we collect may consist of the following

  • Name and contact details, e.g. name, e-mail address, postal address, telephone number
  • Log-in Credentials, e.g. security and credentialing information required to access our product
  • User inputted content, e.g. content you provide to us when you use our product (for instance, if you contact our customer service team or any information you choose to include about yourself in our product)
  • Device related information, e.g. information about your computer or other device, such as IP address, location or provider
  • Usage information, e.g. information about your use of our product, such as date and time of visits, the pages viewed, time spent at one of our websites.
  • Purchase history, e.g. purchases you have made, when your subscriptions expire or renew
  • Demographic information, e.g. your country and preferred language
  • Billing information, e.g. credit card number and payment details if you make a payment through our product.

Sensitive personal data. We do not knowingly or intentionally process personal data about race or ethnicity; political opinions, or religious or philosophical beliefs; trade union membership; or genetic, biometric, health, or sex-life information (“special categories of personal data” as defined by the European Union General Data Protection Regulation) unless you actively provide or indicate such information in a user-controlled area of our product, for example a professional profile. We may occasionally collect personal data that are subject to enhanced security requirements, such as requiring a credit card or government-issued ID to complete a transaction you have requested.

6. Recipients of the data

Your personal data will, depending on the purposes of processing, be disclosed to different individuals and organizations, including:

  • Employees and contractors of the Xiom Healthcare LLC group whose roles require access to your data. Our personnel are bound to confidentiality terms which cover their obligations to protect personal data.
  • The account administrator or the person providing you access to our product, in the case of corporate subscriptions.
  • Service providers who process personal data on our behalf (“processors”); for example Cloud computing providers and web analytics product like Google Analytics and credit card payment processors. Such vendors are contractually bound to protect your data to the same standard as set out in this Notice and, in the case of credit card payment processors, to meet the Payment Card Industry Data Security Standard (PCI DSS).
  • Business partners with whom we deliver co-branded product or host events; or whose content or technology we make available through our product.
  • Professional advisors such as legal counsel and information security professionals where reasonably required to protect our rights, users, systems and our product.
  • Prospective and actual buyers, sellers, advisers or partners in relation to any sale merger, acquisition, or similar corporate event involving Xiom Healthcare LLC.
  • Government agencies, law enforcement, courts and other public authorities where we have a duty to disclose your personal data by law.
  • Subscribers to our product. If your personal data is collected from public sources for inclusion in our product databases and any personal data you choose to provide to us for display in our product (for example, in profiles and when using online forums), your personal data will be accessed by users of our product.
  • Other third parties you have asked us to share information with, e.g. if you upload information into a public platform or forum that is publicly accessible.

7. Data security

Xiom Healthcare LLC maintains appropriate administrative, technical, and physical security measures to protect your personal data from accidental loss and unauthorized access or use. These measures may include encryption, firewalls, roles-based data access, intrusion-detection software, and physical access controls to data centers. However, we cannot guarantee that loss, misuse, unauthorized acquisition, or alteration of your data will never occur.

8. Data retention

We store your personal data throughout the period of your relationship with us and retain it for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying legal, accounting, or reporting obligations or to resolve disputes.

9. Your rights and choices

You may at any time ask for access to the data that we hold about you, and request its correction or erasure, or that we cease to process it.

Marketing: We may send you marketing communications, for example event invitations, white papers, and information about our product that may interest you. We will obtain your prior consent to do this when local law requires it.

You can opt out of our marketing communications at any time – all Xiom Healthcare LLC marketing e-mails contain an “unsubscribe” or “manage my preferences” link.

11. Links

Our product may contain links to third party sites. Xiom Healthcare LLC is not responsible for the privacy practices of such third-party sites. We encourage you to read the privacy statement of each and every site that you use that collects personal data about you.

12. Further privacy information relating to our product

This Notice only relates to our processing of personal data where we make decisions about how data is treated.

Where we need to give you additional information about how your personal information is used in relation to specific product, we will provide separate or additional privacy notices.

13. Contact us

connect@xiomhealthcare.com

www.xiomhealthcare.com